Step 1 - Check
If you are not satisfied with your purchase, you can return your product(s) within 14 days from the moment of home delivery. Exchanges are not possible. We will refund the amount of your order, after which you can place a new order yourself. The products must be returned unused, undamaged and with all original labels attached. So do not remove the labels when trying on the items!

Step 2 – Pack
Please have your order number ready. Then fill in the return form that was included in your package. To receive a full refund, it is important that you pack the items in their original packaging along with the return form, the accompanying packing slip or order confirmation, and any additional (free) accessories, care products or products with combi-benefits. We cannot process your return without the packing slip or order confirmation.

Return policy for free products:
If you decide to return the main item of your order, we also ask you to return the free product. If the free product is not returned, we reserve the right to deduct the value of the free product from the refund of your order.

Step 3 – Send
You send the package with the carrier of your choice. Please ensure clear addressing: Brandfusion Holland BV, attn. Cotopaxi, Einsteinweg 25, 3404 LH IJsselstein, Netherlands. Shipping costs are for your account.

Step 4 - When will you receive the money back?
You can track the status of your return shipment via the track & trace link of the carrier you have chosen. It is important to keep this number safe until the package has been received by us. You will not receive an automatic notification from us after we have received your return or refunded the amount. Within 10 working days after receipt of the package, the paid amount will be refunded to the same account from which the payment was made. You can find the refund under Shopify Payments.

Questions?
Please contact us at customercare@cotopaxi.nl