Cotopaxi.nl is responsible for the processing of personal data as described in this privacy statement.

1. Contact details

Company name: Brandfusion Holland BV
Website: www.cotopaxi.nl
T: +31 (0)30-6879297
E: customercare@cotopaxi.nl
Chamber of Commerce registration number: 33249147
VAT number: NL802046587B01

2. Handling of personal data

Through our website, privacy-sensitive data, or personal data, is processed. Cotopaxi.nl considers a careful handling of personal data to be of great importance. Therefore, we carefully process and secure personal data.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this through this privacy statement;
• we limit our collection of personal data to only those personal data necessary for legitimate purposes;
• we first ask for your explicit consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also require this from parties who process personal data on our behalf;
• we respect your right to access, correct, or delete your personal data upon your request.

In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

3. Personal data we process

Cotopaxi.nl processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

If you have placed an order:

• Name
• Address
• Postcode and City
• Phone number
• Email address
• Payment details
• Gender
• IP address

If you have only subscribed to our newsletter:

• Email address
• Name

This data is only processed based on the stated purposes and legal bases in paragraph 5.

4. Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 16 years old. We therefore advise parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us via customercare@cotoaxi.nl, and we will delete this information.

5. For what purpose and on what basis do we process personal data?

Cotopaxi.nl processes your personal data for the following purposes:

If you have placed an order:

• Sending our newsletter via email
• To be able to call or email you if necessary to carry out our services
• To inform you about (changes to) our services and products
• To offer you the possibility to create an account
• Handling complaints via our website
• Cotopaxi.nl analyzes your behavior on the website to improve the website
• Cotopaxi.nl also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

If you have only subscribed to our newsletter:

• Sending our newsletter via email

Register My Account

In the login/registration section of our website, you must first register. After registration, we save your chosen username and the personal data you provided, so that you do not have to re-enter them each time and so that we can contact you in the context of executing the agreement. You can set, enter, and change this data yourself.

Complaint form, contact form, and question form

Through our website, we offer the option to fill out a complaint form and a contact form. You will be asked to fill in your name and email address so that we can process and/or answer your question. The data you send us will be kept for as long as necessary for its full answer and handling.

Newsletter

We offer a newsletter with which we share information with interested parties about e-commerce related matters, including relevant laws and regulations and related products and/or services of Cotopaxi.nl. You can subscribe to this via the website or during the ordering process. Your name and email address will automatically be added to the subscriber list. Each newsletter sent contains a link with which you can unsubscribe.

6. How long do we retain personal data?

Cotopaxi.nl does not store your personal data longer than is strictly necessary for the purposes for which your data was collected.

The data will then be deleted when it is no longer needed for the purposes for which your data was collected, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

7. Sharing personal data with third parties

Cotopaxi.nl shares your personal data with carefully selected third parties if this is necessary for the execution of the agreement and/or to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Cotopaxi.nl remains responsible for these processing operations.

This concerns external service providers, such as accountants, financial service providers, website, application and CRM support, parcel delivery services.

8. Cookies and similar techniques we use

Cotopaxi.nl uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit our website. Cotopaxi.nl uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. In addition, we place cookies that track your browsing behavior so that we can offer personalized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also adjust your choice via the following page: https://www.cotopaxi.nl/cookies/

Third parties

Cookies are also placed on our website by third parties. These are, for example, advertisers and/or social media companies. We also use a Facebook pixel to measure the performance of our Facebook ads. The Facebook pixel ensures that we can, among other things, show targeted advertisements on Facebook to visitors of the Cotopaxi.nl website and measure results.

On your first visit to our website, we already informed you about these cookies and asked for your consent to place them. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of the aforementioned third parties before using their websites. Read more at www.facebook.com/about/privacy.

On the following page, you will find an overview of the cookies and you can also adjust your choice: https://www.cotopaxi.nl/cookies/. You can delete already placed cookies via your browser settings.

Google Analytics and Google Tag Manager

We use Google Analytics to track how visitors use our website. We have concluded a processing agreement with Google which contains agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services and we anonymize the IP addresses. On this page you will find information about Google's data usage.

9. Access, adjust or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent you have given for the processing of your personal data by Cotopaxi.nl. You can also submit a request to retrieve a data transfer for data that we use with your consent, or state with reasons that you wish to restrict our processing of personal data.

You can send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to customercare@cotopaxi.nl.

To ensure that the request for access has been made by you, we ask you to identify yourself adequately. We will respond to your request as soon as possible, but no later than within four weeks.

Dutch Data Protection Authority

Of course, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing operations of personal data. You can contact the Dutch Data Protection Authority for this purpose. This can be done via the following link: autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

10. How do we secure personal data?

Cotopaxi.nl takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at customercare@cotopaxi.nl.

11. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes.