Our bilingual customer service (NL-EN) is available on Mondays to Friday from 09:00 to 16:00 at +31 (0)30 6879297. You can also send an email to: customercare@cotopaxi.nl. We aim to respond within two working days. If you have a question about your order, always include the order number in the subject line of your email. You can find the order number on the order confirmation that you automatically receive after placing an order.

It can happen that email confirmations end up in the spam folder or in the 'unwanted advertising' folder. Therefore, always check this mailbox first. If you still have not received the email, please contact our customer service: customercare@cotopaxi.nl. In addition to your order number, please also state the name under which you placed the order and the order date.

We deliver an order to DHL within 24 hours (working days). DHL then typically delivers the package within 48 hours (within the Netherlands) and within 72 hours (within France). You will receive a Track & Trace code with which you can track the order. Please note: it may take several hours for this link to become active.

Shipping costs are FREE for orders over €99,-
This applies to the following countries:
Netherlands
Belgium
Luxembourg
France

For orders under €99,-:
Netherlands: €5.50
Belgium: €7,-
Luxembourg: €10,-
France: €10,-

Return costs
At your own expense.

Returns are no problem! You have the right to revoke the agreement within a period of 14 days without giving any reasons. After notifying us that you wish to cancel the purchase, you have another 14 days to return the product.
Click here for more information

No, exchanging for another item or size is unfortunately not possible. If you wish for a different item or size, you can place a new order in our shop.

All products offered are covered by the legal warranty. This means that the product must do what can reasonably be expected of it. If this is not the case, Cotopaxi.nl will arrange for repair, replacement or - if there is no other solution - a refund of the purchase price.

You did NOT purchase the product from this webshop
Please contact the store or webshop where you purchased the Cotopaxi product.

You DID purchase the product from this webshop (cotopaxi.nl)
Complaint about the product:
Send an email with clear photos and the order number to customercare@cotopaxi.nl

Complaint about the service:
Please use our contact form

You will receive an acknowledgment of receipt within 2 working days (Mon-Fri) and a substantive response within 14 days thereafter.

You can track the status of your return yourself via the track & trace link of your chosen carrier. It is important to keep this number until the package has been received by us. You will not receive an automatic notification from us after we have received your return or refunded the amount.

Within 10 working days of receiving the package, the paid amount will be refunded to the same account with which the payment was made. You can find the refund under Shopify Payments. In case of a refund to your credit card, the amount will be reversed. You can find the amount on your credit card's monthly statement.
Please use our contact form

You will receive an acknowledgment of receipt within 2 working days (Mon-Fri) and then a substantive response within 14 days.